INCIDENT MANAGEMENT

  1. Performance goals and acceptable levels of service

    Life safety
    Fire suppression
    Public health
    MWSS regulations to water concessionaires

  2. Organizational Responsibilities

    Waterworks Emergency Planning Task Force Members
    Water Quality Crisis Management Cell
    General emergency procedures

  3. Review of the entire process flow

    Introduce the concept of Life Cycle Assessment

  4. Discuss incident/crisis management terms
  5. Communications and Notifications

    Emergency notification to customers
    Emergency numbers distribution
    Media communications
    Official statements
    Signs

  6. Technical Action Plans

    Flood conditions
    Outbreak of a waterborne disease
    Contamination of source
    Loss of source
    Treatment process failure
    Power failure
    Distribution system problems (Major emergency)
    Customer complaints

    • MAKATI
    • 333 Sen. Gil Puyat Ave., Makati City 1200, Philippines

    • Contact No.
    • +63 2 8891 0713
      +63 2 8751 6482

    • Email Address
    • inquiries@mapua.edu.ph

    • INTRAMUROS
    • 658 Muralla St., Intramuros, Manila 1002, Philippines

    • Contact No.
    • +63 2 8524-5572


    • Email Address
    • ccesc@mapua.edu.ph