Course Duration

16 hours, 2-day training workshop

Delivery

Face to face training or online training

Course Inclusive

Training materials & certificate of completion

Course Content

• I. Introduction
  1. Importance of Communicating Properly in Writing
  2. The Role of English in Business Communication


• II. Grammar Review: The Most Common Errors
  1. Subject-Verb Agreement
  2. Active vs Passive Voice
  3. Prepositions
  4. Common Grammar Mistakes
  5. Maintaining Professional Choice of Words


• III. Aspects of Business Writing
  1. Contents: Writing Concisely and Coherently
  2. Format and Tone of Writing
  3. Constructing Complete and Effective Emails
  4. Conveying Messages Accurately
  5. Writing Instructions Effectively


• IV. Customer-Centric Approach in Writing
  1. Politeness in Writing
  2. Expressing Apologies
  3. Customer Service in Writing
     1. Identifying Importance of Customer Service in Business Writing
     2. Applying General Customer Service Concepts in Writing
     3. Techniques in Connoting Positivity
     4. Expressing Negative Answers Positively


• V. Constructing Business Correspondence Workshop
  1. Writing Memos
  2. Emails and Email Etiquette
  3. Business Letter Overview
     1. Types of Business Letters
        1. Proposal/Sales Letters
        2. Apology Letter
        3. Invitation Letter
     2. Traditional Parts of a Business Letter