Course Duration
40 hours, 5-day training workshop
Delivery
Face to face training or online training
Course Inclusive
Training materials & certificate of completion
Course Content
- Module I: Service Operations and Quality Management Course
- Service Operations Management Essentials
- Service Quality and Excellence: Creating Devoted Customers
- Module II: Operations and Supply Chain Management Course
- Production & Operations Management
- Supply Chain Management
- Demand Management and Forecasting
- Capacity Planning & Production System Design
- Physical Distribution – World Class Warehousing and Logistics Training Course
- Module III: Productivity Improvement and Quality Management Course
- Total Quality Management Course
- Productivity Through Effective Supervision
- Problem Solving and the 7 QC Tools Workshop
- Cost Management and Productivity Improvement (KAIZEN)
- Module IV: Lean Management Course
- Lean Manufacturing and Lean Office Essentials
- Value Stream Mapping
- Module V: Strategic Planning and Management
- Strategic Planning & Management (SPM) Workshop
- Problem Solving & Decision-Making
- Strategic Marketing & Financial Management
- Strategic Human Resource Management: A Competency-based Framework