Course Duration

40 hours, 5-day training workshop

Delivery

Face to face training or online training

Course Inclusive

Training materials & certificate of completion

Course Content

• Module I: Service Operations and Quality Management Course
  1. Service Operations Management Essentials
  2. Service Quality and Excellence: Creating Devoted Customers


• Module II: Operations and Supply Chain Management Course
  1. Production & Operations Management
  2. Supply Chain Management
  3. Demand Management and Forecasting
  4. Capacity Planning & Production System Design
  5. Physical Distribution – World Class Warehousing and Logistics Training Course


• Module III: Productivity Improvement and Quality Management Course
  1. Total Quality Management Course
  2. Productivity Through Effective Supervision
  3. Problem Solving and the 7 QC Tools Workshop
  4. Cost Management and Productivity Improvement (KAIZEN)


• Module IV: Lean Management Course
  1. Lean Manufacturing and Lean Office Essentials
  2. Value Stream Mapping


• Module V: Strategic Planning and Management
  1. Strategic Planning & Management (SPM) Workshop
  2. Problem Solving & Decision-Making
  3. Strategic Marketing & Financial Management
  4. Strategic Human Resource Management: A Competency-based Framework