English in the Workplace: Speaking Module

Course Duration

24 hours, 3-day training workshop

Delivery

Face to face training or online training

Course Inclusive

Training materials & certificate of completion

Course Objectives

English in the Workplace Speaking Module is a 24-hour course specifically designed to progressively challenge participants to grow in confidence in the use of English in day to day communication activities in the workplace. It is for people who have basic knowledge of the English language but who do not have enough opportunity to use it at work. They would like to use English in a greater number of situations, and improve their fluency and confidence in using the language.

Course Outline

MODULE I: OVERVIEW

  1. Overview
  2. Objectives
  3. Approach

MODULE II: HOW TO INTRODUCE ONESELF

  1. Introduction of self – importance, content
  2. Handshake – importance, how-to’s
  3. Calling card – importance, how-to’s

MODULE III: HOW TO INTRODUCE ONESELF

  1. Associate to senior person
  2. Guest to senior person
  3. Lady to senior person

MODULE IV: Essentials of speaking well in the Workplace – Understanding the basics

  1. Participants share difficulties encountered and work situations where these were experienced
  2. Training consultant discusses speaking essentials and preparations
  3. Participants give feedback on discussion points

MODULE V: Communicating in the Workplace – ROLE, PURPOSE, ACTION

  1. Communication, Business communication and its importance
  2. Your role in communicating in the workplace

MODULE VI: Each one fills out his/her own form:

  1. Column 1 – His/her strength in speaking in the workplace
  2. Column 2 – His/her areas to improve in speaking in the workplace
  3. Column 3 – What you think you could realistically learn in these 3 days of the seminar 

MODULE VII: DEVELOPING CONTENT FOR ORAL DELIVERY

  1. DELIVERY
    1. Daily informal
    2. Daily instructional
    3. Formal presentations
    4. Special occasions
  2. FORUM: Comments from participants

MODULE VIII: The Workplace English Landscape

  1. Exploring the ‘Front liner Mentality’
  2. The Upside of English Proficiency in the Workplace
  3. Who’s afraid of speaking in English?
  4. The Filipino as a non-native speaker of English

MODULE IX: Pronunciation, stress, intonation

MODULE X: Developing fluency

  1. Practical ways to develop fluency
  2. Spontaneous speaking
  3. Making small talk

MODULE XI: Active listening

  1. The place of listening in the context of speaking
  2. The communication cycle
  3. Defining active listening
  4. Characteristics of active listeners
  5. Active listening techniques

Useful language for clarifying, and for agreeing or disagreeing, for asking advice or suggestions

Introduction to the discussion on grammar and workplace vocabulary

Discussion: Grrrr…Grrrr….Grammar! and Workplace Vocabulary

  1. Brief grammar refresher
  2. Common usage pitfalls
  3. Idioms and business expressions

Assertive communication

  1. Defining assertive communication
  2. Why assertive communication
  3. Getting your message across
  4. Review of useful language

Speaking with your boss

  1. Why this skill is important
  2. How this skill should be used
  3. Practical Tips

FORUM

Participating in Meetings

  1. Why meet?
  2. Different meetings, different conversations
  3. Common pitfalls
  4. Managing and participating in effective meetings

MODULE XII: Telephone Etiquette

What is the extent of telephone use in their workplace.

  1. General practices
  2. Greeting
  3. Putting callers on hold
  4. Screening calls
  5. Putting calls on hold
  6. Taking a message
  7. Useful telephone language
  8. Going back to the front liner mentality
    • MAKATI
    • 333 Sen. Gil Puyat Ave., Makati City 1200, Philippines

    • Contact No.
    • +63 2 8891 0713
      +63 2 8751 6482

    • Email Address
    • ccesc@mapua.edu.ph

    • INTRAMUROS
    • 658 Muralla St., Intramuros, Manila 1002, Philippines

    • Contact No.
    • +63 2 8524-5572


    • Email Address
    • ccesc@mapua.edu.ph