- The place of listening in the context of speaking
- The communication cycle
- Defining active listening
- Characteristics of active listeners
- Active listening techniques
Useful language for clarifying, and for agreeing or disagreeing, for asking advice or suggestions
Introduction to the discussion on grammar and workplace vocabulary
Discussion: Grrrr…Grrrr….Grammar! and Workplace Vocabulary
- Brief grammar refresher
- Common usage pitfalls
- Idioms and business expressions
Assertive communication
- Defining assertive communication
- Why assertive communication
- Getting your message across
- Review of useful language
Speaking with your boss
- Why this skill is important
- How this skill should be used
- Practical Tips
FORUM
Participating in Meetings
- Why meet?
- Different meetings, different conversations
- Common pitfalls
- Managing and participating in effective meetings